Fortis Hospitals & Quality of Care – You decidePosted: April 29, 2014 | Author: Prof. Rajendra Pratap Gupta | Filed under: Uncategorized | Tags: Accreditations, corporate social responsibility, CSR, CSR Bill, Doctor ratio, Fortis Healthcare, Fortis Hospital, Health care in India, Healthcare in India, Infection rates, Malvinder Mohan Singh, NABH, Patient care, Patient Rights, Patient Safety, Rajendra Pratap Gupta, Shivender Mohan Singh | Leave a comment
Date of incident : 26th & 28th April, 2014
Place : Fortis Hospital, Vashi , Navi Mumbai
A patient meets a gastroentologist for a consultation at the above mentioned hospital . The patient hands over all the reports to the doctor ( including the report, which clearly states that the patient is a diabetic ). The Patient is advised to undergo a colonoscopy and come empty stomach / fasting for 17 hours .. I wonder if a diabetic would be fit to stand after 17 hours of fasting ? This is a clear case of medical negligence where a patient can even slip into hypoglycaemia …. but the doctors at Fortis are not even bothered about this . There is a question mark on the protocols and SOPs followed in such big hospitals
The patient had to inform the doctor about this lapse and also the facility director , then the same was ‘noted’. When the patient came for the procedure , no one even checked his sugar, despite it being reported that the patient is a diabetic and is on medication ! The quality of care Fortis is providing to its patients is a serious question mark !
The patient hears another patient’s relative in ICU telling the nurse ;
1. ‘You are such a big hospital and you don’t even have a silicon RT ( Rice tube)’ ? The patients relative had to buy the consumables and provide the hospital as they were not available in the hospital . We heard about these in government hospitals , but this is a first hand account of what happens in Fortis Hospital !
2. A patient was questioning the nurse that ‘Why was he charged Rs.300 more for the same procedure done last week’ and the nurse had no convincing reply for him … Billing systems of this hospital have been questioned many times by patients. My family had pointed such cases in the past and the ‘wrongly charged’ amount was later ‘adjusted’ .
3. A patient was given another patients file … Privacy of patients is not a worry in this hospital
4. Patients is charged Rs.50 donation towards Fortis Foundation without being asked whether s/he would like to donate ? When questioned , the cashier says ‘Sorry’ ! Charity or loot by Fortis Healthcare ! Such companies are a shame in the name of CSR ( Corporate Social Responsibility ).
And , at the very entrance, one notices the big display of NABH accreditation. The advertisement mentions that Fortis Hospital is the 7th hospital in Mumbai to be ‘awarded’ this accreditation !
Now certifications are becoming marketing tools, and it is high time that these hospitals declare their ‘success and failure rates’ for all admissions and OPDs . Else, they make treatment worse than the disease, and increase the trust deficit between the patient , doctor and the treatment offered
Rajendra Pratap Gupta
Disease Management Association of India.